Refund Policy

Version 1.0 - last updated 6 November 2026

Summary

• Plans: Free (one repair, one time), Plus US$9/month (₹899 in India, 15 credits) and Pro US$24/month (₹2,399 in India, 60 credits).
• Monthly credits reset at each renewal and do not roll over.
• Cancel any time from the Billing tab. You keep your plan until the end of the month you already paid for, and you are not charged again.
• If a repair fails because of our systems, its credits come back to your account automatically.
• New subscribers who have not used any credits can ask for a full refund within 7 days of their first payment.

1. What you are paying for

videorepair.pro sells repair attempts, not guaranteed results. A repair attempt uses real computing work as soon as it runs. Whether a damaged file can be recovered depends on the damage itself, which nobody can know before trying. For that reason, credits that were used on a repair attempt are not refundable, even if that particular file turns out to be unrecoverable.

2. When we refund or return credits

• First-payment guarantee: if you subscribe for the first time and have not used any of the plan's credits, you can request a full refund of that first payment within 7 days. The plan ends when the refund is issued. This applies once per person.
• Failed repairs on our side: if a repair stops because of a fault in our systems (for example a crash, timeout on our servers or a storage error), the credits reserved for it are returned automatically. You do not need to ask.
• Duplicate charges: if you are charged twice for the same period, the duplicate is refunded in full.
• Charged but no credits: if a payment succeeds but the plan's credits never reach your account, we add the credits or refund the payment, whichever you prefer.
• Where the law requires it: nothing in this policy removes any statutory consumer right you have.

3. What is not refunded

• Credits already used on repair attempts, including unrecoverable files.
• Renewals after the 7-day first-payment window. Cancel before your renewal date to avoid the next charge.
• Unused credits at the end of a month (they reset at renewal) or when a plan ends.
• Partial months after cancellation. Cancelling stops the next renewal; it does not refund the current month.
• Accounts suspended for fraud, chargeback abuse, sharing paid accounts, creating multiple accounts to repeat the free repair, or uploading unlawful content.

4. Cancelling

Open the dashboard, go to Billing and choose Cancel subscription. Your plan, credits and priority stay active until the end of the paid period. After that the account returns to Free. To move between Plus and Pro, cancel and choose the new plan once the current period ends.

5. Chargebacks and disputes

Please contact us before disputing a charge with your bank; most problems are fixed faster that way. When a chargeback is opened, the account's paid access and remaining credits are paused while the dispute is reviewed. Accounts with fraudulent chargebacks are closed.

6. How to request a refund

Write to us through our contact page from your account email address with your Razorpay payment ID (shown in the Billing tab and in your Razorpay receipt). We reply within 3 business days. Approved refunds go back to the original payment method through Razorpay and usually arrive within 5–10 business days, depending on your bank.